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20 Chestnut St., Suite 8 Needham, MA 02492 Phone 781.453.6903 Fax 781.453.1011 E-mail Tom Gardner Gerry Shaw		About The Gardner Shaw Group
		DESIGNING AND IMPLEMENTING performance improvements and a new system of organizational learning takes time. Yet the myriad pressures you face–while they may ebb and flow–will not go away. Your organization must be prepared not only to meet current goals, but also to act on the increasingly complex challenges to come. The Gardner Shaw Group will partner with you to develop a sequenced plan of action to become a dynamic, adaptive enterprise. You will identify and overcome the barriers to organizational achievement and create critically important short-term wins to build credibility and commitment. Then as new knowledge and skills are put to work in your organization, the visible positive results will enable subsequent phases of integrated improvements. Call us. First, we’ll talk. Then we’ll help you motivate and mobilize your organization toward meaningful change and sustainable gains.
		THOMAS H. GARDNER Tom is an experienced human resources manager, consultant, trainer, and facilitator. His professional expertise is in the areas of organizational transformation, customer service management, process facilitation, management development, team building and organizational learning, business process redesign and continuous quality improvement, and career planning and transition. Through his twenty years of experience, his work has dealt with organizational change, individual, team, and organizational performance improvement and customer service management. Clients have included companies in the utilities industry, professional services firms, and higher education and government institutions. Tom is a course leader with The American Management Association. He received an M.B.A. in organizational behavior and industrial relations, an A.B. degree in English from the University of Michigan and completed doctoral course work in higher education administration at Indiana University. P. GERARD SHAW Gerry is an experienced college administrator, consultant, teacher, author, and facilitator. His professional expertise includes performance improvement, process facilitation, benchmarking, process and outcomes assessment, non-profit governance, team building, organizational learning, and college administration. In his more than 15 years in higher education, Gerry taught undergraduate and graduate courses and worked on senior management teams. Currently, he is an adjunct faculty member at Dean College and The Union Institute. His work centers on consulting and providing professional development workshops and seminars to higher education professionals and business leaders. Gerry received his doctorate in higher education from Boston College. He has also earned a M.S. in human resources from Biscayne College, a M.A. in theology from the Washington Theological Union, and a B.S. in accounting from Villanova University.